Course description

This 1-hour overview is designed to help prepare managers to work effectively in Labor Management Partnership at Kaiser Permanete. Using partnership tools, an audio narration guides learners through a manager's role including working with unit-based teams, union stewards and labor co-leads.

This is an interactive on-demand class that serves as an introduction to the instructor-led course Preparing Managers for Partnership (classroom,virtual).

Path to Performance

Level 1

Duration

60 minutes

Learning outcomes

• Learn the history of the Labor Management Partnership
• Understand how unions and National Agreements play an essential role in partnership
• Explain why the partnership between management and labor is crucial for Kaiser Permanente's business strategy
• Learn LMP elements, methodologies and partnership culture

Who should attend

Frontline managers who are new to working in a partnership environment.

Course requirements

• Labor Management Partnership Orientation (LMPO)

Course description

This training is designed to teach participants effective day-to-day decision-making and problem-solving skills using interest-based language and behaviors to understand another person’s point of view and come to a resolution together.

Path to Performance

Levels 1, 2 

Duration

4 hours (classroom, virtual)

Learning outcomes

• Understand the formal process of Consensus Decision Making (CDM) and Interest-Based Conversations.
• Learn to apply collaborative communication skills during the CDM and Interest-based Problem Solving (IBPS) processes in everyday work.
• Identify and use Interest-based Conversation language and behaviors in everyday conversations.
• Understand how to move through a discussion using Interest-based Conversation methods effectively.
• Demonstrate the ability to reach a consensus by solving problems using interest-based language techniques.

Who should attend

Anyone seeking foundational knowledge of effective communication through Interest-based Problem Solving and Consensus Decision Making. These methods are foundational for working in a Labor Partnership Management environment. 

Course requirements

Labor Management Partnership Orientation (LMPO)

Course description

This training prepares new partnering union-represented members to be successful as they work in partnership to provide the best care and service and create KP as the best place to work. It also helps union members understand how the partnership is a union strategy.

Path to Performance

Level 1

Duration

4 hours

Who should attend

Target attendees are all new partnering union members of Kaiser Permanente.

Course requirements

Labor Management Partnership Orientation (LMPO)

Check out these helpful resources to boost your partnership skills:

LMP Roadmap

LMP Learning Boosters

Course description

Issue resolution/corrective action is one of the foundation blocks for success of the partnership. The course explores how issues are discovered and together labor and management determine root cause, working with the employee. Also covered is how creative problem solving is used in the workplace to resolve team issues to individual performance in a non-punitive manner.

Path to Performance

Level 1

Duration

8 hours

Who should attend

Job categories include stewards, union representatives, managers and human resources consultants

Course requirements

Belong to a union in the Alliance of Health Care Unions or the Coalition of Kaiser Permanente Unions, or work with an Alliance- or Coalition-represented employee

Course description

During this lesson, you will learn how the Rapid Improvement Model Plus (RIM+) provides you and your team an easy, structured way to quickly identify and test ways to improve your department’s performance.

Path to Performance

Levels 1, 2

Duration

• 4-hour full course; modularized delivery can be scheduled to adapt to teams’ availability (classroom)
• 40 minutes (online)

Who should attend

Labor and management members of a unit-based team.

Course requirements

• Labor Management Partnership Orientation (LMPO)

Course description

Interest-Based Problem Solving offers labor and management partners a method to solve problems using a non-adversarial process. This module guides the four-step interest-based problem-solving process and a simulation exercise that allows participants to practice the process.

Path to Performance

Levels 1, 2 

Duration

• 30 minutes (online)

Who should attend

People engaged in problem solving at the unit-based team level up to regional Labor Management Partnership committees should attend this training, along with any union and management staff members working on issue resolution and corrective action. Job categories who can take this class are labor, management and physician members of a unit-based team, Labor Management Partnership and unit-based team consultants, improvement advisers and Union Partnership Representatives.

Course description

The curriculum is designed to prepare new frontline managers for the rewards and challenges of partnership. It provides them tools and skills to be successful as they work with unit-based teams toward the benefit of patients and members. 

Path to Performance

Level 1

Duration

6 hours

Learning outcomes

• Learn the history of the Labor Management Partnership
• Understand how unions and National Agreements play an essential role in partnership
• Explain why the partnership between management and labor is crucial for Kaiser Permanente's business strategy
• Learn LMP elements, methodologies and partnership culture
• Develop learning plan for KP managers

Who should attend

Frontline managers who are new to working in a partnership environment.

Course requirements

• Labor Management Partnership Orientation (LMPO)

Course description

For over 25 years, the Labor Management Partnership has been a structure where Partnership unions, management and providers can work together at Kaiser Permanente. This training explains the history and design of the LMP and will help new employees, managers and care providers work together for the benefit of patients, members and teams.

Path to Performance

Level 1

Duration

4 hours (classroom, virtual)

Learning outcomes

• Understand Partnership history and National Agreements
• Understand and identify key Partnership elements: principles, Value Compass, unit-based teams, roles and responsibilities
• Learn Partnership methods, including Interest-based conversations, problem solving and consensus decision making
• Learn Partnership structures like unit-based teams, co-leads and sponsors

Who should attend

• Alliance-represented employees within their first 90 days of employment
• Coalition-represented employees within their first 120 days of employment

Course requirements

• This is an introductory course. There are no prerequisites.