unit-based team

Below is the most recent table showing unit-based team performance across Kaiser Permanente. Our National Agreement goal was to have 658 high-achieving teams by the end of 2011. With 1,097 teams rated at level 4 or 5 in early January, we have almost doubled our goal for the year – and more than tripled the number of high performing teams in place in January 2011.

I am struck by how often the rhetorical commitments people make are belied by their actions. This rhetorical commitment, common in the health care industry, comes to mind: practitioners and leaders of all types are universally heard to say: “I am here for the patient.”

Do you remember where you were when the Challenger space shuttle exploded?

That horrible day in 1986, when seven crew members—including a beloved school teacher—perished in front of a stunned nation, is a prime example of a team decision that failed miserably, according to Harvard Business School’s Amy Edmonson.