DVD: Mastering small tests of change

Format: DVD

Intended audience: Frontline staff and managers

Best used: At UBT meetings, trainings, and other LMP events.

Description: In this six-minute video, you'll meet two unit-based teams that have bested their fears and are using small tests of change to improve service and care. First, see how the East Denver Medical Lab reduced missed orders by using a little humor and a lot of communication. Then, watch the South San Francisco Emergency Department use small tests to define new procedures for processing nonmembers, ensuring compliance with the law and improving financial results. On this DVD, you can watch the whoel video, or view the two parts separately.

Maximum order: 20

Minimum order: 1

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Who may order

Most of these materials can be ordered free by Kaiser Permanente employees and Union Coalition staff ONLY. eStore materials are NOT available to the general public or businesses.

If you are a member of a labor organization, academic institution, non-profit organization or media outlet and want to order materials, please email Gwen E. Scott or call (510) 271-6805.

Bulk orders

Requests for 10 or more individual items must be special ordered by emailing Gwen E. Scott or calling (510) 271-6805.

On occasion we run out of certain popular items. Restocking dates are posted on those items as they become available.