October 31, 2014

Hank

Fall 2014

Giving Patients a Voice

Cover: Hank Fall 2014
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Unit-based teams bring the voice of frontline workers, managers and physicians to improving health care at Kaiser Permanente. Find out how—and why—some go one step further and include members in their performance improvement work.

 

Learning by Listening

Patient advisory councils provide priceless feedback, bringing a range of improvements from clearer signage in clinics to better pain management.

 

Curiosity Leads to Better Service

Because of one nurse’s habit of putting the patient first, her UBTwound up adopting a better drug protocol from another region.

 

Simple Notebook Improves Care

By involving hospital patients in the planning and scheduling of follow-up appointments, unit assistants improved care and service.

 

Tips and Tools

 

Puzzles and Games

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2014 Summer Hank
2014 Summer Hank
2014 Spring Hank
2014 Winter Hank
2013 Fall Hank
2013 Summer Hank
2013 Spring Hank
2013 Winter Hank
2012 Fall Hank
2012 Summer Hank
2012 Spring Hank
2012 Winter Hank
2011 Fall Hank
2011 Summer Hank
2011 Spring Hank
2010 Performance Report
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2010 Fall Hank
2010 Summer Hank
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2009 Annual Report
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