October 8, 2015


Fall 2015

One KP, One LMP

Unit-based teams, already the engine of performance improvement at Kaiser Permanente, are set to step it up again under the new 2015 National Agreement.


Working to Put Herself out of a Job
Charisse Lewis loves coaching UBTs--but still looks forward to the day her teams don't need her anymore.

Outside Eye Helps Team Do an About-Face
Improving team culture often calls for a bit of expert assistance.

Lead From Where You Stand
Helping teams make sense of mountains of data is Ed Vrooman's strong suit.

The Best-Laid Plans

Too much of a good thing? Coaching a team to bounce back.


I'm in a UBT?

What to do when team members don't realize they're on a team? Everyone benefits when everyone is contributing.




Highlights of the 2015 National Agreement


Puzzles, Games and Posters

Download jpg images of this HANK cover for use in web, PowerPoint, Word or print.
Right mouse-click on one of the text links below and choose "Save target as" to download the image to your computer.

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