Unit-based teams, already the engine of performance improvement at Kaiser Permanente, are set to step it up again under the new 2015 National Agreement.
Charisse Lewis loves coaching UBTs--but still looks forward to the day her teams don't need her anymore.
Improving team culture often calls for a bit of expert assistance.
Helping teams make sense of mountains of data is Ed Vrooman's strong suit.
Too much of a good thing? Coaching a team to bounce back.
What to do when team members don't realize they're on a team? Everyone benefits when everyone is contributing.
Puzzles, Games and Posters
HANK COVER ART:
Download jpg images of this HANK cover for use in web, PowerPoint, Word or print.
Right mouse-click on one of the text links below and choose "Save target as" to download the image to your computer.