November 24, 2015


Fall 2015

One KP, One LMP

Cover: Hank Fall 2015
Download PDF
Order copies from the estore

Unit-based teams, already the engine of performance improvement at Kaiser Permanente, are set to step it up again under the new 2015 National Agreement.


Working to Put Herself out of a Job
Charisse Lewis loves coaching UBTs--but still looks forward to the day her teams don't need her anymore.

Outside Eye Helps Team Do an About-Face
Improving team culture often calls for a bit of expert assistance.

Lead From Where You Stand
Helping teams make sense of mountains of data is Ed Vrooman's strong suit.

The Best-Laid Plans

Too much of a good thing? Coaching a team to bounce back.


I'm in a UBT?

What to do when team members don't realize they're on a team? Everyone benefits when everyone is contributing.




Highlights of the 2015 National Agreement


Puzzles, Games and Posters

    Download jpg images of this HANK cover for use in web, PowerPoint, Word or print.
    Right mouse-click on one of the text links below and choose "Save target as" to download the image to your computer.

    Past Issues

    2015 Summer Hank
    2015 Summer Hank
    2015 Spring Hank
    2015 Spring Hank
    2015 Winter Hank
    2015 Winter Hank
    2014 Fall Hank
    2014 Fall Hank
    2014 Summer Hank
    2014 Summer Hank
    2014 Spring Hank
    2014 Winter Hank
    2013 Fall Hank
    2013 Summer Hank
    2013 Spring Hank
    2013 Winter Hank
    2012 Fall Hank
    2012 Summer Hank
    2012 Spring Hank
    2012 Winter Hank
    2011 Fall Hank
    2011 Summer Hank
    2011 Spring Hank
    2010 Performance Report
    2011 Winter Hank
    2010 Fall Hank
    2010 Summer Hank
    2010 Spring Hank
    2009 Annual Report
    Winter 2010
    Fall 2009
    Summer 2009
    Winter 2009
    Fall 2008
    Summer 2008
    March 2008
    December 2007
    February 2007
    July 2007
    December 2006
    October 2006
    August 2006
    June 2006
    March 2006
    December 2005
    September 2005
    June 2005
    April 2005
    February 2005
    December 2004
    Premier Issue