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At home in Denver for the KP Quality Conference
We got a front-row seat for the National Quality Conference, which took place in Portland. That is, a virtual front row from Colorado. The Quality group experimented with webcasting this year before the entire conference goes virtual next year. A couple of MDs from the Colorado region joined the conference at different points. There would have been no way that they would have flown to another state to attend the entire conference but they did attend some of the sessions on video conference.
UBTs came up several times and the message from our friends in Sweden continued to focus on team engagement and involvement in solving problems. When we go to meetings being asked about how we might solve a problem, versus being told what to do, engages us tenfold. It continues to baffle us how easy this really is and how much resistance there is to taking the leap of faith and trusting each other. We wonder if people worry about losing their jobs, their positions of “power,” or if the resistance is simply because it has been top down for way so long. We challenge each of you to take the leap of trust.
