Spread Change

Team-based care is the path to the future, Jack Cochran, MD, executive director of the Permanente Federation, told Sunday’s morning plenary session.

Bridget Hurley’s Gang of Four (Plan, Do, Study, Act) will help you get through life’s small tests of change. Hurley, national LMP coordinator for performance improvement, helps union delegates delve deeper into the well-known cycle that drives their work in unit-based teams.

The breakout session on workforce development focused on specific resources KP employees can use when they search for a new job within the company. 

Workshop leaders Bob Redlo, and Jessica Butz, co-directors of Workforce Planning and Development, explained the two labor education trusts: SEIU-UHW West & Joint Employer Education Trust (for SEIU members) and the Ben Hudnall Memorial Trust (for the remaining unions) that offer career counseling, stipends and skill assessments. 

One of the best tools for employees is the

Two stretch breaks and at least five video clips later, those attending the Small is Big workshop got the message.

Improving patient satisfaction, streamlining workflows, cutting waste: Frontline leaders came to the Union Delegate Conference eager to dive into a host of performance issues. But jumping into the deep water can be dangerous. 

Delegates at the “We’re With You” workshop engaged in a freewheeling discussion with four frontline leaders whose main message was summed up in the workshop name. 

Shawn Dufford, MD, director of peri-operative services in the Colorado region; Walter Allen, executive director of OPEIU Local 30;  Martha Gilmore, medical group administrator at the South San Francisco Medical Center, and Howard Fullman, MD, medical director of the West LA Medical Center, shared practical tips with participants—many of them UBT co-leads. 

Dr.

Chatter and laughter are flying as fast as construction paper and pipe cleaners this morning some 600  delegates bring to life their vision for change in the next seven years at Kaiser Permanente.

Check out this video capturing some scenes from the creation of the Wall of Change.

Delegates at the 210 UDC are thinking about the legacy of  change they will leave beind.

Hear from frontliners:

Do you remember where you were when the Challenger space shuttle exploded?

That horrible day in 1986, when seven crew members—including a beloved school teacher—perished in front of a stunned nation, is a prime example of a team decision that failed miserably, according to Harvard Business School’s Amy Edmonson.

Participants at the Rewards and Recognition workshop this afternoon (March 13) heard how teams that have won Southern California’s quarterly award used the program as inspiration to improve care for Kaiser Permanente members.