See It In Action: Service
07/06/2010
San Diego's Clinical Home Health Care unit-based team borrowed a "best practice" from Riverside that helped them see more patients within the requisite 24-hour window following discharge from the hospital or referral from a physician.
[ SLIDESHOW ]
02/19/2010
Video focusing on service excellence achievements by Englewood Medical Offices' Pharmacy, Infusion Center, and Family Medicine UBTs.
[ VIDEO 6:15 ]
10/16/2009
Unit-based teams in the Northwest Dental Program are improving service by tackling a variety of issues, from patient wait times to error rates. This video highlights their good work.
[ VIDEO 7:55 ]
11/20/2008
Audio slideshow on Kaiser Pemanente's mobile clinic in Turlock, California, that serves the town's uninsured.
[ SLIDESHOW ]
06/30/2008
A unit-based team at Sunnyside Medical Center in Oregon decided to try out some scheduled down time for new moms, and their patients love it. They explain how it works in this short video.
[ VIDEO 4:34 ]
06/24/2008
Patient satisfaction scores soared after the Richmond EVS department formed a unit-based team. Watch how they turned the numbers around in this video.
[ VIDEO 6:22 ]
04/04/2008
Meet Edy Boyd, EVS worker and unofficial host at Woodland Hills Medical Center.
[ VIDEO 1:54 ]
Northern California pharmacy couriers work in UBT to hit 99% on-time delivery rate.
[ SLIDESHOW ]
Colorado’s Home IV pharmacy figured out a way to help shave costs for KP – bringing production in-house of high-risk IV drugs. Previously, KP had been paying outside pharmacies exorbitant costs to fill the prescriptions. The team estimates it will save KP at least $40,000 a year.
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