September 2, 2010

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Make time for quality

18 ways that KP’s frontline managers, workers and physicians have been recognized by outside experts

FRIDAY, APRIL 23, 2010

The upcoming 2010 National Quality Conference is a great way for frontline teams to share ideas and learn new ways to improve performance and better serve our members and patients. Kaiser Permanente quality and service leaders are encouraging managers to allow staff to attend.

This year’s conference, held entirely online for the first time, will give employees the opportunity to hear from leading experts in service quality, patient safety, and clinical effectiveness—from the comfort of their own facility. Virtual attendees can sign on to four plenary sessions and 24 breakout workshops. They’ll also have the chance to speak with senior regional leaders and earn up to 24 Continuing Medical Education credits.

The theme of the conference is “Leading the Nation”—a reminder, following the passage of health care reform, that KP is well positioned to become the nation’s leading provider by offering the highest-quality care and service at an affordable price.

The virtual conference will be live on May 24th and 25th and most facilities will have conference available to allow attendees to view sessions together.

To register for the free conference and see the full agenda, visit: http://kpnet.kp.org/qrrm/conference2/qual_conf_main.htm

 

Recommended breakout sessions include:

What They Are Thinking and What They Want: Let’s Ask Them – A panel of KP members and their families share their perspectives on what quality and service mean to them.

Patient Safety is Every Patient’s Right: A Patient and Family Speak Out! – A look at one patient’s journey through an unanticipated adverse outcome.

Crossing the Chasm in Equity: Eliminating Health Care Disparities in the Outpatient Setting – How to recognize treatment disparities and what to do about them.

Driving Retention through Engagement: New Member Identifier – Using KP HealthConnect to provide better service and increase member engagement.

 

Plenary speakers are:

Lucian Leape, MD – Harvard Health Policy and Management professor and a world leader in the movement for patient safety and quality improvement.

Andre Delbecq, DBA – Former dean of  Santa Clara University’s Leavey School of Business, currently director of the Institute for Spirituality of Organizational Leadership.

Robert Reich– A leading thinker about work and the economy, professor of Public Policy at the University of California at Berkeley, and former Secretary of Labor under President Bill Clinton.

Carolyn Clancy, MD – Director of the Agency for Healthcare Research and Quality