Summer 2009

We come to work at Kaiser Permanente to help care for our patients and members. And most of us strive to do it better every day. To that we have to connect with what’s in our hearts—what led us to KP in the first place. That’s what lies behind the success of every department, team and individual mentioned in this issue’s cover story, When minutes count. A million small changes can add up to one pretty huge overall change. Read about it online.

Also in this issue:

Peer support easing KP HealthConnect go-lives in the NW and Scal
Tightening OR procedures saves $50K a year in Ohio
Doctors laud Mid Atlantic unit-based team for clinical successes

Winter 2009 edition

Regional performance highlights

Southern California	Northern California	Northwest
Colorado	Ohio	Midatlantic
	Georgia

Previous issues

Fall 2008	Summer 2008	March 2008
December 2007	July 2007	February 2007
December 2006	October 2006	August 2006
June 2006	March 2006	December 2005
September 2005	June 2005	April 2005
February 2005	December 2004 (Premier Issue)

Hank is an award-winning journal named in honor of Kaiser Permanente's visionary co-founder and innovator, Henry J. Kaiser.

Hank's mission: Highlight the successes and struggles of Kaiser Permanente's Labor Management Partnership, which has been recognized as a model operating strategy for health care.

Hank is published quarterly for the Partnership's 120,000 workers, managers, physicians, and dentists. All of them are working to make KP the best place to receive care and the best place to work—and in the process are making health care history. That's what Henry Kaiser had in mind from the start.

To order the current issue or get a collection of previous issues, visit the eStore.

We always welcome feedback and story ideas. Send them to: hank@kp.org.