Northern California doubled its number of high-performing teams in 2011. The region credits its cadre of unit-based team consultants and union partnership representatives for this success. The consultants were key in coaching and mentoring unit-based teams along the Path to Performance, which translated into meaningful performance improvement goals and measurable results. The region says unit-based teams were crucial in improving inpatient and outpatient service scores, in addition to better attendance and a reduction in workplace injury claims. Northern California LMP also continued its work of the previous year in rolling out its business literacy training to engage frontline workers in the effort to reduce costs.