10/28/2011What does a team do when the data it needs for performance improvement is old, missing or incomplete? This story from the Fall 2011 issue of Hank describes what teams can do when confronted with this situation. [ STORY ]
08/09/2011This story from the Summer 2011 issue of Hank describes ways that teams and the people who train and support them cope with change.
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02/16/2011This story describes how a Georgia region gastroenterology team eliminated specimen collection errors by creating a booklet explaining procedures for staff to follow.[ STORY ]