Delivering superior service to every member is up to each individual who works at Kaiser Permanente. Ensuring that every member receives top-notch service, from the first phone call all the way through the visit with the care provider to the member’s departure from the facility, requires that every employee, every manager and every physician is attuned to providing great service. It’s summed up in the Service Credo: "Our cause is health. Our passion is service. We’re here to make lives better."