05/31/2010: When coaching or problem solving, ask thoughtful questions to engage the other person and help them increase their capacity for solving problems on their own. Thoughtful questions motivate the coachee to think, analyze, speculate and express feelings.[PDF]
05/21/2012: This story from the Spring 2012 Hank tells of two Colorado RNs who, on a flight home from the Mid-Atlantic States, end up aiding a sick passenger, an experience that strengthens their faith in the power of partnership.[Story]
05/21/2012: This story from Hank describes how Labor Management tools helped a Medical Records team tackled a seemingly insurrmountable records' backlog.[Story]
05/21/2012: This Hank story takes a closer look at the federal Medicare Star Quality program from which some of KP's regions receive top ratings for providing superior service to medicare members and patients.[Story]
05/21/2012: As KP workers focus on their new total health message—internally and externally—UCSF researchers say the FDA should remove sugar from the lsit of foods 'generally regarded as safe.'[Story]