Search

Results 1 - 10 of 1442

Results

Powerpoint Template (2011) with Photos

02/09/2011: PowerPoint template for use with LMP presentations [Tool]

Asking Good Questions

05/31/2010: When coaching or problem solving, ask thoughtful questions to engage the other person and help them increase their capacity for solving problems on their own. Thoughtful questions motivate the coachee to think, analyze, speculate and express feelings. [PDF]

Interest-Based Problem Solving (IBPS)

05/31/2010: The four steps of interest-based problem solving. [PDF]

Rapid Improvement Model Activity

05/31/2010: Questions to help you define your Rapid Improvement Model. [PDF]

Rapid Improvement Model Template

05/31/2010: The UBT members may find it useful to identify what they want to achieve from their improvement work. The improvement model [PDF]

AIDET by the letters

05/21/2012: This Hank story describes the meaning behind the AIDET acronym and how it can be used to improve customer service [Story]

Flying the talk

05/21/2012: This story from the Spring 2012 Hank tells of two Colorado RNs who, on a flight home from the Mid-Atlantic States, end up aiding a sick passenger, an experience that strengthens their faith in the power of partnership. [Story]

Behind-the-scenes service

05/21/2012: This story from Hank describes how Labor Management tools helped a Medical Records team tackled a seemingly insurrmountable records' backlog. [Story]

Star quality

05/21/2012: This Hank story takes a closer look at the federal Medicare Star Quality program from which some of KP's regions receive top ratings for providing superior service to medicare members and patients. [Story]

From the desk of Henrietta: Sugar—the new tobacco?

05/21/2012: As KP workers focus on their new total health message—internally and externally—UCSF researchers say the FDA should remove sugar from the lsit of foods 'generally regarded as safe.' [Story]

Guided search

Content type

Topics

Region

Time Frame

Tool Format