04/27/2012: Roseville clinical dietians improved identification and diagnosis of malnourished patients by making their assessments and diagnosis recommendations more obvious for physicians.[Snapshot]
03/14/2012: Oakland landscape maintenance department achieves its goal of having all team members complete KP's online Health Assessment, but first has to overcome language and computer literacy barriers.[Snapshot]
02/01/2012: The Health Information Management team at Fresno Medical Center invents a survey to determine and address customer complaints and takes steps to improve response times.[Snapshot]
01/26/2012: Cleveland Heights general surgery department uses whiteboards and reception-area rounding to keep patients informed of wait times and improve service scores.[Snapshot]
01/26/2012: A Colorado Radiology team calls patients a day before their appointment and sees significant decrease in the number of patients who miss appointments.[Snapshot]