8/11/2010:Dilcie Parker, an EVS attendant and union activist, remembers the time, back in 1999 or so, when she walked into a meeting with managers and wouldn’t sit next to one. Find out how—and why—this labor co-lead changed her attitude.
08/11/2010:To make sure patients got seen quickly when they used the call button, oncology nurses in Fontana decided to try a system we all learned back in elementary school in—and it worked. Find out how.
08/11/2010: Being an effective steward in partnership adds a new dimension to the role: supporting KP’s mission and goals. Is this a contradiction in terms?
08/11/2010: No test of change is too small for Rancho Bernardo primary care unit-based team. See what they’re doing (patients are happy!) and borrow from their successful practices.
08/16/2010The editor's letter from the summer 2010 Hank explains that the Rapid Improvement Model shows us that learning from failure is as important as success.[ STORY ]
08/11/2010A brief look at the tests of change Rancho Bernardo Primary Care team came up with to increase service scores. The changes targeted wait times in exam rooms and for lab and radiology tests.[ SNAPSHOT ]
08/11/2010Individual workers find their attitudes transformed by working in partnership and learning skills such as interest-based problem solving and consensus decision making--leading to transformed teams. Dilcie Parker, an EVS attendant and labor co-lead at LAMC, shows the way. [ STORY ]
08/11/2010Brief on how the North Sacramento Valley Secretary department used positive reinforcement and changed people's attitude toward paid time off to go from worst to best in attendance. [ SNAPSHOT ]
08/11/2010What does a Union Partnership Representative do? This story about Mariana Robinson, a Hawaii who spends 50% of her time as a UPR, explains what's involved. [ STORY ]
08/11/2010These union and managers leaders were interviewed at the Coalition of Kaiser Permanente Unions Delegate Conference in March 2010, Hollywood, Calif.[ STORY ]