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NW_dental

SERVICE

One-to-one assistance boosts charity applications

1/11/2012: Oakland Financial Services assigns counselors to patients
in need.

Video Gallery

On leading in Partnership

Joycelyn Elders: How Kaiser Permanente is transforming health care

Mastering small tests of change in Colorado [3:18]

What has surprised you most about working in Partnership?

Mastering small tests of change [6:10]

Healthy living, healthy working [5:36]

Five ways to improve patient flow: How Orange County is solving the puzzle [6:00]

Health care at your doorstep [2:48]

Honoring Southern California service superstars [8:48]

Arm Yourself [3:40]

The Wall of Change [2:12]

Colorado Service Excellence [6:15]

UBT fair wows KP leaders [5:29]

More Stories

How I learned to stop worrying and love the data

02/01/2012 If numbers, tables and charts make you want to run for the door--check out Hank's seven ways to conquer your fear of data. [ STORY ]

How to implement a facility-wide UBT strategy

02/01/2012 Six tips for implementing a facility-wide UBT strategy. [ STORY ]

Is your good job at risk?

02/01/2012 The Value Compass is our not-so-secret weapon for our own long-term survival, says Henrietta, lHank's resident columnist. And it may just be the world's as well. [ STORY ]

Closing the gap

02/01/2012 It's not uncommon for teams to have a tough time meeting some of the Path to Performance requirements. Here’s how Fresno took on training and sponsorship shortfalls. [ STORY ]

What makes a number good?

02/01/2012 Why do numbers need context? The editor's letter from the Winter 2012 edition of Hank answers this question. [ STORY ]

Data helps team boost service

02/01/2012 The Health Information Management team at Fresno Medical Center invents a survey to determine and address customer complaints and takes steps to improve response times. [ SNAPSHOT ]

Colorado GI team scopes out patient safety

01/27/2012 Colorado GI team puts in patient safety protocols to ensure clean scopes are used. [ STORY ]

Communication improves patients’ attitude toward waits

01/26/2012 Cleveland Heights general surgery department uses white boards and reception-area rounding to keep patients informed of wait times and improve service scores. [ SNAPSHOT ]

Reminder calls cut number of ultrasound no-shows

01/26/2012 A Colorado Radiology team calls patients a day before their appointment and sees significant decrease in the number of patients who miss appointments. [ SNAPSHOT ]

Transporting patients on the fast track

01/26/2012 By planning ahead and getting prepared, a San Diego patient transport team gets patients around faster and easier. [ SNAPSHOT ]