May 23, 2012

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How to implement a facility-wide UBT strategy

See it in action

Read about how Fresno Medical Center went about moving its teams along the Path to Performance:

1. Provide sponsors and teams with ample and frequent training. Offer frequent refreshers on Consensus Decision Making, Interest-Based Problem Solving, and the Rapid Improvement Model and its plan, do, study, act steps.

2. Make good use of your local experts. Work with your management and union leaders and your facility’s project managers to identify their areas of knowledge and assign them to teams needing that expertise.

3. Create one list that consolidates all the just-in-time, classroom and web-based (KP Learn) courses that meet Path to Performance requirements. Make the list and course-request process easily accessible.

4. Have sponsors and subject matter experts sit on the LMP Council and require regular updates. Identify common issues and address them.

5. Have teams do a “project prioritization matrix” annually after year-end assessments. Download the tool at LMPartnership.org/stories-videos/how-prioritize-team-goals.

6. Distribute and use LMP and performance improvement tools.