Video

Mastering small tests of change

Many would agree that small tests of change aren't as easy as they sound. But the biggest obstacle to change may not be the actual test but a fear of failure or change. In this six-minute video, you'll meet two unit-based teams that have bested their fears and are using small tests of change to improve service and care. First, see how the East Denver Medical Lab reduced missed orders by using a little humor and a lot of communication. Then, watch the South San Francisco Emergency department use small tests to define new procedures for processing nonmembers, ensuring compliance with the law and improving financial results.

Watch the 5-minute video by clicking the play button above, or view the two parts separately:

Part 1 - Mastering small tests of change in Colorado

Part 2 - Mastering small tests of change in South San Francisco

 

 

 

 

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