Video

Mastering small tests of change in Colorado

Many would agree that small tests of change aren't as easy as they sound. But the biggest obstacle to change may not be the actual test but a fear of failure. In this three-minute video, you'll see how the East Denver Medical Lab UBT overcomes its fears and uses small tests of change--and a little humor--to reduce missed orders.

 

Watch Part 2: Mastering small tests of change in South San Francisco. Or, watch both parts together: Mastering small tests of change.

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