September 22, 2014

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Stories: Quality

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Simple Notebook Improves Care

08/19/2014 By taking the time to find out patient preferences, unit assistants help patients keep their critical post-discharge appointments—and help KP avoid tens of thousands of dollars in readmission costs [ SNAPSHOT ]

Walk Against Waste: A How-To

07/07/2014 Waste walks are a good way to find ways to reduce costs while maintaining high quality. Follow along as this slideshow guides you through a waste walk that took place at San Jose Medical Center’s Molecular Genetics Lab in Northern California. [ SLIDESHOW ]

Reaching Out to Reduce High Blood Pressure

05/06/2014 An internal medicine UBT hosts a special monthly clinic for African-American patients with high blood pressure. [ SNAPSHOT ]

How to Zoom From Level 1 to Level 4

03/25/2014 How did one UBT in Georgia zoom from Level 1 to Level 4 in just 10 months? Get some strategic tips on moving up the Path to Performance quickly and building a strong team. [ STORY ]

Allergy Team Helps Screen for Cancer

02/05/2014 Even though hay fever is their specialty, the members of this South San Francisco allergy team helped ensure their patients were up to date on their cancer screenings using simple laminated cards and a script. [ STORY ]

Unlock the Secrets of Performance Improvement

12/19/2013 Virtual UBT fair on December 17, 2013 unlocks the secrets of performance improvement. Listen to the recording of UBT leaders who attended the Institute for Healthcare Improvement's annual forum. [ STORY ]

Want to Reduce Errors? Make It Personal.

07/03/2013 Huddles, tracking and increased accountability help Fresno scanning team reduce errors in electronic medical records. [ SNAPSHOT ]

Sterile Processing Department Makes 'Almost Perfect' Even Better

06/03/2013 Using powerful performance-improvement tools, this sterile processing UBT at West Los Angeles Medical Center virtually eliminates errors instrument trays that can delay surgeries and cause disruption for staff and patients. [ SNAPSHOT ]

Safe to Speak Up?

05/01/2013 Open communication leads to better patient outcomes and a more engaged workforce, and there are surefire ways to build a culture where people feel free to raise concerns. From the Spring 2013 Hank. [ STORY ]

When Something Goes Wrong

05/01/2013 Two Northern California teams discover that to create an environment where people feel free to speak up, a good system is required as well as courageous leaders. From the Spring 2013 Hank. [ STORY ]