This short animated video explains how to find and use our powerful how-to guides
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
Having trouble using the search function? Check out this short video to help you search like a pro!
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
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Four years ago, several departments at the Rancho Cucamonga Medical Offices formally adopted a model of team-based care. The transition took effort and time, but today physicians and union workers at the facility say they wouldn't want to work any other way. See how team-based care made the medical offices a better place to work and receive care.
What can your team do to listen to the voice of the patient? And how could your team learn from other teams that have tackled challenges similar to yours?
What can your team do to measure and reduce stress?
What can your team do to "go green"? What else could your team do to reduce waste?
Celebrating accomplishment builds a positive environment in which people are inspired to contribute their best. It makes it safe to take risks, be creative and participate fully.
Calling attention to good behavior increases the likelihood it will be repeated. Successful unit-based team leaders recognize improvement by giving appropriate rewards and recognition to team members and to each other.
Creating a better workplace turns cynics into champions of unit-based teams. UBTs give workers represented by a union in the Coalition of Kaiser Permanente Unions a way to lead change. They help workers, managers and physicians better serve Kaiser Permanente members and patients. Yet too many people don’t know they are part of a UBT. Truth is, everyone in the unit is a UBT member. And, as you’ll see in this issue, engaging with your team can change lives—including your own. Read on and see how.
Kimberly Carolina, clinical assistant, OPEIU Local 2, Neurology (South Baltimore Medical Center, Mid-Atlantic States)
"When we first learned about working in partnership, I thought it would be difficult. I was a little skeptical and reluctant. It was hard to work with management because they’re actually your boss. I was part of a hiring team and felt uncomfortable speaking up to say why I thought certain candidates wouldn’t work.
Working as a team was very new to everyone. I wondered if there would be backlash or repercussions. Some employees didn’t feel secure about their jobs and didn’t feel like they even had a voice. One day, I realized they were the same as I was. I had a fear of speaking up and so did the managers. After I realized that, we were able to move forward. Employees, providers and everyone needed to have a voice. We needed to not only talk, but to make things happen. It’s been a lot of learning, a lot of great experience and growth.
When I first started out I didn’t see how you needed each person and each piece to make the company grow. The puzzle came together for me.
Now the communications piece is there. We work to be effective, efficient and see the broad picture. It’s amazing to see everyone come together with one common goal to fix things, such as patient wait times.
I enjoy it better now. I’m learning more. I like the results I have seen. Partnership is like you had a child two decades ago and they’ve grown up to be a successful person."
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Anyone with a sense of humor
Best used:
Our comic superhero helps make it clear that everyone is part of their department's UBT.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline workers, managers and physicians
Best used:
When you need to improve how smoothly your team runs and improve communication, try these tips.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline workers, managers and physicians
Best used:
When you want to engage your entire team, try these tips.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline workers, managers and physicians
Best used:
When you need to provide a few light moments in a meeting, use this word search about being part of a unit-based team.
