TOOLS
Joy in Work: A Guide to Making Every Moment Count
Format:
PDF
Size:
2 pages, 8.5” x 11”
Intended audience:
Members and leaders of unit-based teams who want to cultivate more joy in work.
This short animated video explains how to find and use our powerful how-to guides
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
Having trouble using the search function? Check out this short video to help you search like a pro!
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Format:
PDF
Size:
2 pages, 8.5” x 11”
Intended audience:
Members and leaders of unit-based teams who want to cultivate more joy in work.
Format:
PDF
Size:
8.5” x 11”
Intended audience:
Members and leaders of unit-based teams who want to cultivate more joy in work.
Format:
PDF
Size:
8.5” x 11”
Intended audience:
Members and leaders of unit-based teams who want to cultivate more joy in work. Choice of 2 versions, one for online use and the other for printing out.
Format:
PDF
Size:
8.5” x 11”
Intended audience:
Members and leaders of unit-based teams who want to cultivate more joy in work.
As physician assistant Larry Rick, PA-C, made his rounds of the South Bay Medical Center one recent morning, staff stood at the hospital’s main entrance and screened members, patients, and employees for signs of cold- and flu-like symptoms. Like Kaiser Permanente facilities enterprise-wide, the Southern California hospital adopted the new procedure to protect patients and staff from COVID-19, the respiratory illness caused by the novel coronavirus.
A well-established approach is also helping: Frontline workers here say years of working collaboratively with managers as part of the Labor Management Partnership has better prepared them to fight the pandemic. The Partnership has saved money, improved care, and led to better service – and now will literally be saving more lives because frontline workers, managers, and physicians are working together.
“Partnership is a fantastic tool,” says Rick, a member of UNAC/UHCP, who has 34 years of experience fighting infectious diseases including H1N1, HIV, and sexually transmitted diseases to prevent the spread of HIV. “Every Kaiser Permanente senior leader has been responsive to our requests and has heard us. We’re working together and everybody is leaning in” to treat more patients now, while preparing for an expected surge. In response to unit-based team members’ concerns, for example, tape was placed in 6-foot intervals on pharmacy floors to help members and patients maintain social distancing while standing in line.
“We’re able to speak up as labor and help figure out the solution,” says Alejandra Navarro, a registered nurse in Maternal Child Health and a member of UNAC/UHCP.
Working in partnership together has also built trust between management and labor. That’s been key to maintaining open lines of communication now and helping counter misconceptions spread by social media, say frontline workers.
“They’re educating us and giving us a lot of support,” said Lizz Burnett, a licensed vocational nurse in Geriatrics and a member of SEIU-UHW. “If I can help educate someone and they can tell their family, then maybe we can stop this.”
Tynikko Snyder, a registered nurse in Family Medicine at the Gardena Medical Offices, has 2 children with asthma and her mother suffers from chronic obstructive pulmonary disease. She is worried about the impact of her work on her family. “I am afraid, but I know that I need to step up to the plate and do what needs to be done,” says Snyder, who is a member of UNAC/UHCP. Rick says that can-do spirit is needed to combat the spread of the disease: “If we all do our jobs, we will save lives.”
UBT: It's not just another TLA (Three-Letter Acronym). Unit-based teams are the way we do business at Kaiser Permanente, the engine for improving the care and service we provide patients and members, and a way for everyone to have a voice on the job.
But getting your team off the ground can be challenging, as can keeping it running. Whether you are just starting a new team or keeping your existing team on track, using these few key tools will help things go smoothly.
What can your team do to listen to the voice of your customers? Especially if those customers are fellow employees in a different department?
(2:16)
This labor and delivery team cultivates a #FreeToSpeak culture, which has helped members provide consistently excellent care and service to new moms.
Format:
PDF
Size:
8.5” x 11” (29 pages)
Intended audience:
Anyone interested in LMP principles and their history
Best used:
This pamphlet sheds light on the issues the Labor Management Partnership faced during its first 5 years. It outlines the findings that came an important round of discussions in 2002, when union and Kaiser Permanente leaders reaffirmed that putting the LMP vision into practice was essential to the future of the organization.
The LMP website can help you save time and do your work better. And now you've got it in your pocket!
Get tips and tools to navigate LMPartnership.org like a pro while at your desk or on the go.
You can also visit the Q2/Q3-2018 Hank web page in the Library section to read the issue online or download a PDF of it.
Minimum order: 25