This document provides a visual representation of the basic steps of Rapid Improvement Method (RIM) and gives team members something easy to use as a reference.
When coaching or problem solving, ask thoughtful questions to engage the other person and help them increase their capacity for solving problems on their own. Thoughtful questions motivate the coachee to think, analyze, speculate and express feelings.
How is your unit-based team just like the Icelandic national soccer team? Find out and see what you can learn from its teamwork and commitment.
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Need to figure out which assessment tool to use for your performance improvement project? Use this handy grid to choose the best one!
A treasure trove of useful tips and tools for physician, management and union leaders to mobilize members of unit-based teams. This 145-page PDF is the whole enchilada!
A worksheet for capturing working agreements between co-leads, and a step-by-step checklist for planning a successful UBT kickoff meeting.
Use this step-by-step checklist and sample agenda to plan a successful UBT kickoff meeting.
Kaiser Permanente's chairman and CEO on our free-to-speak culture.
Words from an RN on Kaiser Permanente's free-to-speak culture
Words from a union worker on Kaiser Permanente's free-to-speak culture