August 23, 2016

Service

A Mirror for Members

01/04/2016 Unit-based teams are harnessing the power of language and culture to better serve Kaiser Permanente's diverse membership. [ STORY ]

The Difference Diversity Makes

01/04/2016 Unit-based teams are all about respecting diversity. That makes them the ideal environment to improve care and service for our diverse membership. [ STORY ]

Around the Regions (Winter 2016)

01/04/2016 Newsy bits from every Kaiser Permanente region. [ STORY ]

An Rx for Efficiency

09/28/2015 Southern California's Central Refill Pharmacy UBT finds a creative – and affordable – way to reduce a backlog of prescription orders. [ VIDEO 1:42 ]

Virtual UBT Fair: Spreading a Safety Success

04/20/2015 Listen to members of unit-based teams in Georgia describe at a virtual UBT fair how they are saving lives and winning awards by, using a successful practice borrowed from Southern California, ensuring that patients with abnormal test results get the care they need. [ STORY ]

Unit-Based Teams Help KP Achieve Top Medicare Ratings

10/17/2014 Medicare's 2014 5-Star ratings again recognized KP's industry-leading quality and service. Here's how unit-based teams helped KP ace the test. [ STORY ]

Pages

Subscribe to RSS - Service