Size: 8.5 x 11
Intended audience: Unit-based team co-leads and members
Best used: Post on bulletin boards and discuss in team meetings; use this tipsheet as a starting point for team discussions and brainstorming.
Description: This tipsheet compiles 10 ideas that have been used by different unit-based teams to successfully reduce wait times and increase patient satisfaction.
Related stories: Find out how teams have successfully put some of these ideas to use.
Ohio UBT overcomes service lag with a personal touch
Rethinking division of labor slashes patient wait times
Redwood City pharmacy cuts wait times
Fast-tracking lab patients leads to improved wait times
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