August 28, 2014

Coaching Basics

Who coaches whom?

  • Sponsors coach co-leads; 
  • Co-leads coach team members and work groups;  
  • Colleagues coach each other (peer coaching). 

Coaching sessions may happen in the moment or be planned ahead of time. You might coach to provide guidance, or a co-lead might request help in the form of coaching.

There are three general types of coaching conversations: Feedback, problem solving and developmental. 

Feedback

To reinforce or change a specific pattern of behavior; for example, you might provide feedback after:

  • Observing a UBT meeting; 
  • When you see progress or success. 

Problem solving

To figure out the best approach for: 

  • Solving a problem;
  • Pursuing an opportunity or producing a specific result; 
  • Resolving feelings of anxiety about leading change; 
  • Determining how to resolve conflict in a UBT; 
  • Identifying barriers to leading UBTs. 

Developmental

To help the person being coached define professional or personal aspirations, and find ways to achieve those aspirations by: 

  • Strengthening specific performance improvement skills; 
  • Increasing ability to use metrics;
  • Integrating lessons from training into daily work life. 

Source: Interaction Associates