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The psychological benefits of huddling
Team leaders have accepted the role of moving their team to achieve results that coincide with the points of the Value Compass and support the region's business goals. An essential skill in leading a team is effectively running team meetings and huddles.
Teams thrive during meetings when the agenda is well planned, the meeting is facilitated to best use the allotted time, notes are kept accurately and agreements with action items are spelled out clearly.
Everyone benefits when team leaders plan meetings considering the following:
Huddles are briefer than meetings, usually lasting no longer than 10 to15 minutes. To huddle effectively, the team needs an environment in which members feel free to air their concerns, share information and articulate potential solutions to problems. Huddles also contribute to better performance and improve the effectiveness of longer meetings by:
"The more we know each other and...(have) exchanged our thinking, the more we've just connected as human beings – the better we do," says Amy Edmonson, a Harvard Business School professor whose research examines what workplace characteristics support superior performance in health care settings. "If we're friends, I will make that extra little cognitive effort to think, 'Oh, I wonder why she thinks it's that way.' Or, 'I wonder why she sees it that way?'"
Even teams not working in the same location can huddle frequently with phone calls or computer chats.
Like meetings, huddles benefit from clear purpose, direction, engagement and leadership. But huddles cannot replace meetings, which are necessary for planning, addressing more substantial and high-risk challenges, reviewing metrics and providing the training and education necessary to improve the team members' critical thinking skills.