October 27, 2016

Unit-Based Team Member
Course title

Unit-Based Team Member

Course duration

Four modules, approximately one hour each

Path to Performance

Level 1

Course description

This course is designed to help frontline staff understand their role in a unit-based team

Who should attend


This course is intended for KP employees who are represented by a union in the Coalition of Kaiser Permanente Unions

Course requirements

Labor Management Partnership Orientation (LMPO)

Course outline and objectives

Module 1: Introduction to UBTs
  • Definition of a UBT and the key players on a UBT
  • The role of representative team members vs. unit-based team members
Module 2: Unions 101
  • Understanding union history within KP and how the partnership came about
  • How unions operate within a partnership culture
  • How labor representatives function as equal partners with management
  • Issues that are in and out of scope of a UBT
Module 3: Foundational tools
  • Overview of our foundational tools for effective partnering, including the Value Compass and consensus decision making.
  • How and why UBTs give KP a competitive advantage
  • Clarity about what high-performing teams are and how they function
Module 4: Process improvement
  • Scenarios that allow participants to actively engage in process improvement using the Rapid Improvement Model (RIM)
  • Ways to keep team members engaged and involved in the work of the team
  • Ways to effectively communicate with all team members
Learning Outcomes

(knowledge, skills, attitudes)

  • Understanding your roles as a union partnership member
  • Knowing how to engage and be heard within your team
  • Applying effective meeting behaviors that will enhance performance outcomes
  • Practice using performance improvement tools

Contact us

For information on this course or to request training for trainers, contact LMPlearn@kp.org.


This page was last updated 1/2/2015