October 24, 2016

LMP Tools You Can Use

Tips and Tools for UBTs

Some of our top resources to support unit-based teams working to improve quality, service and affordability for our members, and make Kaiser Permanente a great place to work.

LMP Communications offers tools and consulting to help your unit-based team succeed

Our team of skilled communicators writes stories, produces videos and tools, and offers training and consulting for UBTs in every region. We’re here to inspire you, help you find and share successful practices, and support your team’s progress on the Path to Performance. We offer training in storytelling as a tool for inspiring change, produce bimonthly bulletin board packets and publish Hank magazine. This website, LMPartnership.org, is chock-full of tips, tools, award-winning videos and stories that will support your day-to-day work. Make sure you visit our subscription page to sign up for updates.

Who We Are



Penelope Whitney, director, LMP Communications

Anjetta Thackeray, national communications coordinator, Coalition of Kaiser Permanente Unions

Field Consultants

Contact a field consultant in your region to pass on a lead for a story, schedule a training workshop or ask for communications support:

Sherry Crosby, communications manager, Southern California

Jennifer Gladwell, communications consultant, Colorado, Northwest and Hawaii

Otesa Miles, communications consultant, Mid-Atlantic States and Georgia

Tracy Silveria, communications consultant, LMP Communications, Northern California

Editorial Team

Want to pitch a story to Hank? The LMPartnership.org website? Have a suggestion for a video? Contact our editorial team:

Tyra Ferlatte, Hank and web content editor

Paul Cohen, editor and communications support for LMP programs

Laureen Lazarovici, managing editor

Kellie Applen, video producer

Paul Erskine, web developer


Have a question about receiving Hank or bulletin board packets? Contact:

Beverly White, distribution


Have a question about the eStore? Need to update your contact information on the website? Got a general question? Email us at: lmp-feedback@kp.org