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Library

HANK Spring 2013

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Jesus Francisco Reyna

Safe to Speak Up?

Open communication leads to better patient outcomes, and there are surefire ways to build a culture where engaged employees feel safe speaking up. Find out how in this issue.

SEIU UHW members

When Something Goes Wrong

Roxana Marroquin

Making Sense of the Path to Performance

Capitol Hill adult medicine team

Transforming Transport

Labor History: Physician, Kaiser Permanente President, Ironworker

Also in This Issue

  • Around the Regions (Spring 2013) Eight quick hits from the regions on performance improvement
  • From the Desk of Henrietta: Cough It Up! Why speaking up is mission critical for safety.

Tips and Tools

  • Bring Your Team Together Huddle up with these great hints!
  • What Makes a Goal SMART? Meet your team's goal on SMART goals!

Puzzles and Games

  • Hank Libs: Easy for You to Say What's that you say? Speak up!
  • Word Search: Free to Speak A workplace word search that encourages speaking up.
  • All in a Day's Work: To Speak or Not to Speak Speak up and be heard...or not.
  • Puzzles and Games Answers (Spring 2013 Hank) When you've finished that puzzle or game...
Cover of 2013 Spring Hank
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