I have a great passion for my job in Message Management. I love assisting our members with their questions, concerns, and booking the appropriate appointments for them. It keeps me going. As I head into work, I wonder how I am going to make a difference in someone's life. All day long, I call members with their test results and help them with their prescription refill requests. Being able to help members during this hard time is very inspiring. I work closely with physicians to provide members with the appropriate plan of care. I can tell this helps to alleviate some of their anxiety and stress. It makes them feel like we care for their well-being at a time like this. Member satisfaction is our goal and priority, now more than ever.
Cynthia Hernandez, medical office assistant, UFCW Local 770 (Southern California)