We can sit in the boardroom and dictate projects, but to be really transformative we need to talk to the people that do the work. We need to remove barriers. We all have a call to action: to share tests of change, reduce waste, improve quality and service, and identify barriers to spread those findings. Working in partnership is not extra work, it’s how we do work.
David Jones, MD, senior program director, Strategic Initiatives, Transformational Change Office (Georgia)