I’ve been with Kaiser Permanente for 21 years. I’ve been raised in the Partnership environment. For a new manager, it can be a little bit challenging. One of the best ways to succeed is to establish a relationship with your staff. Get to know them and hear their ideas. You can identify the needs of your department and work toward solutions together. You need support from your leadership and your team. When you have that, you to know you’re doing the right thing.
Mariela Garcia-Gooch, manager, Revenue Cycle, Santa Clara Medical Center (Northern California)