Help Video

How to Find UBT Basics on the LMP Website

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LMP Website Overview

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How to Find How-To Guides

This short animated video explains how to find and use our powerful how-to guides

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How to Find and Use Team-Tested Practices

Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how. 

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How to Use the Search Function on the LMP Website

Having trouble using the search function? Check out this short video to help you search like a pro!

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How to Find the Tools on the LMP Website

Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks. 

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Humans of Partnership: Patrick Andrews

Portrait of a man, wearing a teal shirt and a mask

I’ve worked at Kaiser Permanente for 42 years. I’m a patient registration representative and have been working as a greeter since COVID-19 hit. Most everyone I have encountered has been fabulous, but I had a particular situation when a member was very upset about answering the screening questions and wearing a mask. He was aggressive and verbally abusive. I had to remind myself that the person in front of me might be dealing with fear or medical issues and that he was just trying to get through the day. I explained the safety precautions as calmly and empathetically as I could and the member calmed down and complied with the rules. I work hard to be positive and helpful with our members; If I can make their encounter positive, I’ve done a good thing.

Patrick Andrews, patient registration representative, SEIU Local 49 (Northwest)