Learning Portal

Interest-Based Problem Solving (classroom, online)

Course title

Interest-Based Problem Solving

Course duration

  • 4 hours (classroom)
  • 30 minutes (online)

Path to Performance

Levels 1, 2

Course description

Interest-based Problem Solving offers labor management partners a method to solve problems using a non-adversarial process. This training program provides guidance in the four-step interest-based problem-solving process, along with a simulation exercise that gives participants an opportunity to practice the process.

Who should attend

People engaged in problem solving at the unit-based team level up to regional Labor Management Partnership committees should attend this training, along with any union and management staff members working on issue resolution and corrective action. Job categories who can take this class are labor, management and physician members of a unit-based team, Labor Management Partnership and unit-based team consultants, improvement advisers and Union Partnership Representatives.

Course requirements

Enrollment information

  • For in-person classroom training, contact your regional leaders for more information.

  • This course is available to all Kaiser Permanente employees; you must be connected to the KP intranet and have an NUID to access this training. Visit KP Learn and search on course ID 00649884. If you are already signed on to KP Learn, you can access the course directly.  


This page was last updated 7/27/2017

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