Improving Access by Lowering 'No Show' Rate
Teamwork leads to a better intake questionniare
Every quarter, Colorado leadership recognizes a unit-based team that excels at putting our members first while building camaraderie.
The Autism and Development Pediatrics UBT, which started in April 2015, is a classic example of how collaboration can make the care experience even better. Members of this cross-functional team tackled the dreaded ‘no-show’ rate for their area of focus. They zeroed in on making process improvements to significantly lower the rate while also increasing access and member satisfaction.
To see this team in action, watch the video on Inside KP at http://www.insidekpco.net/value-compass-award-improving-access-lowering-no-show-rate. Please note, this link works on KP computers only.