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Mailing supplies directly to patients turned out to be efficient and popular.
Patients got their supplies faster and easier once this team improved its workflow.
Strong sponsorship has helped UBTs at San Jose Medical Center, like this one, succeed.
A UBT Sponsor Explains How to Support Change
Help teams see the bigger picture and overcome obstacles.
January 5, 2011
San Jose Ob/Gyn co-leads Kathleen Kearney, manager, and Glenda Morrison, receptionist and SEIU UHW shop steward.
Improving Patient Care by Speaking Spanish
San Jose Ob/Gyn unit tries to address cultural competence.
December 15, 2010
Many Small UBTs Do What One Large One Can’t
Charitable Health Coverage Ops finds formula for success.
December 8, 2010