Team-Tested Practices

Help Video

How to Find UBT Basics on the LMP Website

Learn how to use the LMP website:

LMP Website Overview

Learn how to use the LMP website:

How to Find How-To Guides

This short animated video explains how to find and use our powerful how-to guides

Learn how to use the LMP website:

How to Find and Use Team-Tested Practices

Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how. 

Learn how to use the LMP website:

How to Use the Search Function on the LMP Website

Having trouble using the search function? Check out this short video to help you search like a pro!

Learn how to use the LMP website:

How to Find the Tools on the LMP Website

Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks. 

Learn how to use the LMP website:

 Gilroy Senior Lab Assistant Valerie Obata SEIU.

Shifting schedules and cross-training can help labs work more quickly. Pictured is Gilroy Senior Lab Assistant Valerie Obata, a member of SEIU-UHW.

 

Creative Thinking Makes a Faster Lab

Patients expect to wait at the lab, but when flipping through magazines stretches to an hour, they might as well pack a lunch. The Gilroy Medical Offices lab had this problem, so they shifted schedules and opened a half-hour earlier. They staggered lunch schedules, worked with physicians to make orders clear, and trained all staffers to register patients, process specimen and draw blood. In a month, wait times dropped to 24 minutes and then to 8-15 minutes. Member satisfaction scores jumped 10 points, and 20 monthly complaints became 150 compliments.

Here's What Worked

  • Opening the lab a half-hour earlier to prevent long lines at the open of business
  • Shifting work schedules and staggering lunch hours to have more staff covering available time
  • Cross-training staff to register patients, process specimens and draw blood

 What can your team do to improve its workflow? 

 

41 people found this helpful. Was it helpful to you? YesNo