Team-Tested Practices

Help Video

How to Find UBT Basics on the LMP Website

Learn how to use the LMP website:

LMP Website Overview

Learn how to use the LMP website:

How to Find How-To Guides

This short animated video explains how to find and use our powerful how-to guides

Learn how to use the LMP website:

How to Find and Use Team-Tested Practices

Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how. 

Learn how to use the LMP website:

How to Use the Search Function on the LMP Website

Having trouble using the search function? Check out this short video to help you search like a pro!

Learn how to use the LMP website:

How to Find the Tools on the LMP Website

Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks. 

Learn how to use the LMP website:

Patient Joe Rasmussen and Med-Surg Clinical Director Renee Portillo.

Use a buddy system to ensure patient's calls do not go unanswered. Pictured are patient Joe Rasmussen (left) and Fontana Medical Center Med-Surg Clinical Director Renee Portillo.

A Patient’s Call Deserves a Response—Always

Responding to patients is just one of the nurse’s regular duties. To improve response times, the oncology department at the Fontana Medical Center created a buddy system. Each nurse would pair with a medical assistant or a ward clerk. If the nurse was unavailable to respond to a patient, the buddy would respond. They also designated backups for the buddies. Responsiveness of Staff scores went from the 49th to the 75th percentile on the HCAHPS scale, and nurse communication scores improved five points in a month. They also won the hospital’s Blue Vase award.

Here's What Worked

  • Pairing a nurse with a buddy to help with patient response
  • Designating backups to the buddies
  • Communicating with the appropriate nurse the patient’s needs

What can your team do to allocate staff time and attention effectively and strategically? 

 

57 people found this helpful. Was it helpful to you? YesNo