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Sending emails — rather than letters — is cheaper, faster and more convenient for our patients.
A patient-centered approach to delivering supplies gets the job done.
The team worked with Imaging department staff to identify patients overdue for breast cancer screenings and to help fast-track their mammogram appointments.
Wait time for lab results fell by 56% after team members adjusted their workflow and schedules.
Listening to the "voice of the customer" is the key to getting results.
A Food and Nutrition Services team boosts its People Pulse speak-up scores by creating an environment where workers feel free to voice their opinions and ideas — and can expect action to be taken on their input.
Emergency Department clerks saved more than $88,000 in paper and copying costs by switching to laptop computers on wheels to gather member signatures instead of paper registration forms.
Georgia’s regional nephrology team cut the time dialysis patients spent on chest catheters by 13 percent.
This pharmacy team reduced the cost of expired medications by 90 percent after partnering with data specialists to identify and remove outdated drugs from the shelf.
Improved workflow and coordination help a short-staffed telemetry team reduce overtime and schedule an RN to cover them while on break, boosting staff morale.
This Behavioral Health team improved care and saved $1 million by educating patients about Emergency Department use.
This outpatient pharmacy team saved more than $1 million in five months by increasing bulk purchasing and ordering just the right amount—no more, no less—of high-cost medications for members.