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The histology team clarified their log sheets, discussed their goals and set deadlines, and double-checked the logs to ensure quality.
Lab identified the process, created a process map with highlighted photos and standardized tasks, and placed laminated copies around the lab.
Food services included Mrs. Dash seasoning packets with meals, wrote scripts to explain the idea, and informed patients about diet options.
More patients pledged to get screeings after members of this team began a strategic outreach campaign.
Center shared scheduling data with other departments, respected their processes, and got everyone on the same page.
Admitting team increased training to ensure accuracy of data, created a reference tool for self-review, and conducted self-audits to catch mistakes.
After identifying eligible members for colorectal screening, the team developed a personalized story for each patient, and created a follow-up process to contact them.
The internal medicine unit emphasized the value of taking the colorectal screening test, and identified at-risk patients whenever they come into the office.
Printing the short version of reports can provide greater service to patients.
When a team is not getting along, the only real option is to talk it out.
It takes a team to speed up the line and keep the customer happy.
An efficient floor-cleaning machine improves the workplace and saves money.