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Errors drop significantly as team improved its process and culture.
After four months of rapid improvements, emergency room stay decreased from 162 minutes to the team’s target of 90 minutes.
Dedicated employee shrinks surgery wait list backlog by 70 percent, clearing the way to fit emergency patients into the schedule.
Pharmacy team fills 89 percent of prescriptions in 15 minutes, and improves patient satisfaction scores 5.7 percent in one year.
Patient wait times after gastrointestinal procedure reduced 18 minutes.
96 percent of engaged ophthalmic patients due for breast, colorectal or cervical cancer screenings agreed to a preventive health screening.
Smoking cessation screenings given to identified smokers at 93 percent of patient visit— up from 0 percent.
Nurses worked with their information technology colleagues to make computer upgrades that led to better immunization rates.
NICU team improves service scores and provides better service by educating new parents about infant pain management.
From an average of 16 patient falls per month, the number went down to three a month.
Pharmacy team does better than regional goal, filling 88 percent of high-priority prescriptions promptly.
No staff injuries related to patient handling for 140 days thanks to signs, better communication.