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TOOLS

Service Reporting 101: Medicare CAHPS

Format:
PDF

Size:
8.5" x 11"

Intended Audience:
Frontline teams, UBT co-leads, individual contributors

Best used:
One-page tipsheet explaining how the Medicare CAHPS program works, why it matters to members, patients and KP, and what teams can do to ensure great results. Part of KP's "Service Reporting 101" informational series. Use in meetings or discussions to help teams better understand how Medicare rates health plan quality and service for Medicare Advantage members.

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