Affordability

• Coordinating transport times with other departments, and ensuring labs and meds are ready
• Ordering new, wider and more accessible chairs to make it easier to move patients
• Creating a new and dedicated transporter position to faciliate trips

What can your team do to work effectively with other teams? What else could your team do to better understand patients' needs? 

• Coordinating with other departments, like emergency and transportation
• Spreading out requests in regular 15-minute intervals
• Meeting regularly to make adjustments

 What can your team do to work with other departments to improve patients' experiences? 

• Setting up designated bins in operating rooms for blue wrap recycling
• Educating staff about the dos and don’ts of the bins, such as no infectious or solid waste
• Coordinating with a local charity such as Goodwill to help with processing

What can your team do to "go green"? What else could your team do to reduce waste?

• Increasing training and teamwork to ensure accuracy of the data
• Working with regional subject-matter experts, and creatng a reference tool for self-review
• Conducting daily department-wide and self-audits to catch mistakes

What can your team do to build quality control into your workflow? 

• Emphasizing the environmentally responsible aspect of the project to build support 
• Printing one-page instead of multi-page patient summaries
• Using time freed from printing to make calls and speak with members

What can your team do to "green" your work life? 

• Investing in high-tech equipment
• Reducing the use of chemicals and consumption of water
• Creating a safer workplace

 What can your team do to "green" your workplace?

• Reducing cancer IV medication waste
• Scheduling back-to-back, same-day appointments
• Using smaller vials

 What can your team do to consolidate resources and improve efficiency?

• Reducing the use of butterfly needles
• Assessing when it’s sufficient to use a standard needle
• Allowing phlebotomists to self-monitor

What can your team do to use your resources more efficiently? What else could your team do to reduce waste? 

• Training your team about the co-pay collection process and how to ask for money
• Educating about the importance of co-pays and the availability of financial assistance
• Hiring a financial counselor, and making them both visible and available to patients

What can your team do to get needed trainings from other departments? What else could your team do to see how your work fits into KP's "big picture"? 

• Using a “blitz” approach to the work queues, when new sessions get backed up
• Mobilizing everyone to work on the same queue until the backlog decreases
• Shifting from the existing practice of everyone working in individual queues

What can your team do to tackle large issues that are creating a backlog? Where else could your team use a "blitz" approach?