Culture
Help Video
How to Find UBT Basics on the LMP Website
LMP Website Overview
How to Find How-To Guides
This short animated video explains how to find and use our powerful how-to guides
How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
How to Use the Search Function on the LMP Website
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Find the Tools on the LMP Website
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
TOOLS
Free to Speak: A Nurse Shows the Way
Format: PDF
Size: 8.5" x 11"
Intended audience: Frontline workers, unit-based teams
Best used: Post these inspiring words from a nurse on our #FreeToSpeak culture on your department's bulletin board or in a break room.
TOOLS
Speak Out, Speak Up, Be Heard
Format:
PDF (color or black and white)
Size:
8.5" x 11"
Intended audience:
Frontline workers, unit-based teams
Best used:
Post these five tips for speaking up and being heard on bulletin boards and in break rooms.
Team Process
To enhance communication and participation, unit-based teams use processes that are designed to encourage teamwork, like outcome-oriented meetings and frequent huddles. Teams also regularly analyze data to make sure their improvement efforts are on track. Advanced UBTs employ more sophisticated approaches that include adopting or spreading successful practices and getting input from Kaiser Permanente members and patients.
Team Process
To enhance communication and participation, unit-based teams use processes that are designed to encourage teamwork, ike outcome-oriented meetings and frequent huddles. Teams also regularly analyze data to make sure their improvement efforts are on track. Advanced UBTs employ more sophisticated approaches that include adopting or spreading successful practices and getting input from Kaiser Permanente members and patients.
Team Member Engagement, Levels 3, 4 and 5
Team Member Engagement, Levels 1 and 2
TOOLS
Using Huddles
Format:
PDF
Size:
8.5” x 11”
Intended audience:
UBT co-leads and sponsors
Best used:
This tipsheet can introduce your team to the benefits of huddling and give your UBT members practical tools to get started.
Team Member Engagement
When UBT members are actively involved with their team, they speak up with their best ideas about how to improve the department. They take advantage of partnership processes like consensus decision-making and interest-based problem solving to make the department a great place to work. They look at how the department is doing on key metrics—like those around service and quality—and use that information to come up with ideas for improvement.