Format: PDF

Size: 8.5" x 11"

Intended audience: Unit-based team members and consultants

Best used: Study and learn Kaiser Permanente business operations. Also print and distribute to team members for Business Literacy discussion and understanding.

Description: This two-page tip sheet is useful in understanding the terms and concepts used in the study of Kaiser Permanente business operations. It is part of a Northern California Business Literacy training program, which aims to enable frontline staff members to better discuss budgets and generate ideas that both serve patients and save money.

See related story: Helping UBTs become business literate