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Winter 2012
If numbers, tables and charts make you want to run for the door--check out Hank's seven ways to conquer your fear of data. Help your team become adept at using numbers to guide performance improvement.
Sponsorship and training shortfalls can bedevil teams progressing along the Path to Performance--but tackling the problem head-on and creating a plan to address it makes a big difference. Is it time to copy a page from Fresno Medical Center's playbook?
How Fresno's Health Information Management team eliminated complaints to Member Services.
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