October 25, 2016

What Is Partnership?
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What Is the Labor Management Partnership?

The Labor Management Partnership (LMP) is the largest and longest-lasting partnership of its kind in the country. Created in 1997, it is based on a series of agreements between the Coalition of Kaiser Permanente Unions, made up of 28 union locals, Kaiser Permanente and the Permanente medical groups in each region. Today, it covers more than 100,000 union members and tens of thousands of managers and physicians.

Partnership is a business strategy to:

  • Deliver high quality care and service to KP members.
  • Involve unions and individual frontline workers in decisions about how to deliver the best care.
  • Make KP more affordable by removing waste from care delivery systems.
  • Improve Kaiser Permanente’s performance as measured by national standards, including HCAHPS (patient satisfaction), HEDIS (care and service) and Joint Commission Core Measures (quality).
  • Preserve and improve upon industry-leading benefits and working conditions for employees.

Many of these achievements are created by unit-based teams (UBTs) made up of frontline managers, employees and physicians working together to ensure that each patient has the best possible experience. This team environment also makes KP a great place to work.

How do UBTs work?

Unit-based teams make full use of each individual's expertise. These different perspectives help to bring about solutions that address systemic issues. UBT members work together to:

  • set goals
  • review and evaluate team performance
  • identify and solve problems
  • improve quality and service
  • save member dollars through greater efficiency
  • create a great work environment

The Value Compass, which puts the needs of members and patients at the center of decision making and problem solving, guides the work of unit-based teams.

Continuous improvement

Kaiser Permanente's historic model of care—a unique system of high-quality, affordable care for working families—has served our members well since 1945. But modern health care is a constantly changing environment, requiring quick responses to competitive pressures, technological advances, changing regulations and evolving public policy.

As health care rapidly changes, union members, managers and physicians are working together to meet future challenges. Together we are planning for the workforce of the future and retooling and retraining staff. One thing that will not change is that we will safeguard our social mission, while keeping the focus on what is best for members and patients.