TOOLS
Icebreaker: Are You My Partner?
Format:
PDF
Size:
8.5” x 11”
Intended audience:
Frontline employees, managers and physicians
Best used:
Use this meeting icebreaker to find out interesting things about your team members.
Help Video
How to Find UBT Basics on the LMP Website
LMP Website Overview
How to Find How-To Guides
This short animated video explains how to find and use our powerful how-to guides
How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
How to Use the Search Function on the LMP Website
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Find the Tools on the LMP Website
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
TOOLS
Icebreaker: Uncommon Denominator
Format:
PDF
Size:
8.5” x 11”
Intended audience:
Frontline employees, managers and physicians
Best used:
Use this meeting icebreaker to build camaraderie between team members by finding out unusual things they have in common. From the Summer 2012 Hank.
TOOLS
Poster: Smart Scheduling Reduces Medication Costs
Format:
PDF
Size:
8.5” x 11”
Intended audience:
Frontline employees, managers and physicians
Best used:
Share this story of a UBT that cut waste by scheduling same-medication patients on the same days with your team to spark waste-reduction discussions and suggestions.
TOOLS
Poster: Simple Conversation Improves Follow-up Care
Format:
PDF
Size:
8.5” x 11”
Intended audience:
Frontline employees, managers and physicians
Best used:
This poster highlights unit assistants who worked to reduce costly and stressful patient readmissions by increasing the percentage of follow-up appointments within seven days of discharge. Post on bulletin boards, in break rooms and other staff areas.
TOOLS
Poster: Beating the Odds
Format:
PDF (color and black and white)
Size:
8.5” x 11”
Intended audience:
Frontline employees, managers and physicians
Best used:
Gain inspiration from Cassandra Phelps, who took advantage of career development opportunities and found herself in a place she never imagined!
See the 4-minute video here.
TOOLS
Icebreaker: What's Your Question?
Format:
PDF (color and black and white)
Size:
8.5” x 11”
Intended audience:
Frontline employees, managers and physicians
Best used:
Posted on bulletin boards, in break rooms and other staff areas, this poster features information on how to use an icebreaker during a meeting to get to know your team members better.
TOOLS
Poster: How UBTs Can Listen to Patient Voices
Format:
PDF (color and black and white)
Size:
8.5” x 11”
Intended audience:
Frontline employees, managers and physicians
Best used:
Post this infographic, with ideas for how your team can bring the patient's voice into your performance improvement efforts, on bulletin boards, in break rooms and other staff areas.
TOOLS
Fishbone Diagram Examples
Format:
2 PDFs
Size:
8.5" x 11"
Intended audience:
Frontline teams and co-leaders
Best used:
Download a blank fishbone diagram template, and then take a look at these filled-out examples to help you understand the kind of information you will want to brainstorm with your team.
TOOLS
SuperScrubs: Through the Patient's Eyes
Format:
PDF (color or black and white)
Size:
8.5" x 11"
Intended audience:
Anyone with a sense of humor
Best used:
Enjoy this comic and be reminded of patient-centered care.
TOOLS
Hank Libs: Caring for Patients With Heart
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline workers, managers and physicians
Best used:
Use this Hank Lib to break up a team meeting with some fun about putting patients at the center of your work.
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