Unit-based teams (UBTs) are transforming Kaiser Permanente by changing the roles of union members and managers and creating an environment in which all employees are encouraged to think critically about problem solving and work innovations. They were launched in 2005 as part of that year’s National Agreement. The people who negotiated the agreement envisioned UBTs as a way to improve care by tapping into the knowledge and experience of frontline staff, managers and physicians. The Partnership unions have since reaffirmed UBTs as a platform for improvement in each National Agreement.
Path To Performance
Unit-Based Team Overview
A brief introduction to UBTs.
An overview of the different roles on unit-based teams.
Training and Support for UBTs
Where do you go when you need help?
How-To Guide: Start Your UBT
Just forming your team? Start here.
Path to Performance Poster
Keep track of your team’s journey.
What Is the Path to Performance?
Guidelines for becoming a high-performing team.
Performance Improvement Methods
Create a workplace where continuous learning is the norm.
Understand the web-based tool that helps teams report on PI projects.