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A Food and Nutrition team creates an environment where employees feel free to voice their opinions and ideas—and can expect action to be taken on their input.
Increased the number of patients completing advance directives from 20 percent to 80 percent in 3 months.
This team reduced the risk of trips and falls by identifying the safest spot for rolling chairs in exam rooms.
This inpatient nursing team decreased overtime costs by improving change-of-shift communication.
This team increased kp.org sign-ups by involving everyone in promotion efforts and hosting enrollment fairs.
Sending emails — rather than letters — is cheaper, faster and more convenient for our patients.
A patient-centered approach to delivering supplies gets the job done.
The team worked with Imaging department staff to identify patients overdue for breast cancer screenings and to help fast-track their mammogram appointments.
Wait time for lab results fell by 56% after team members adjusted their workflow and schedules.
Listening to the "voice of the customer" is the key to getting results.
A Food and Nutrition Services team boosts its People Pulse speak-up scores by creating an environment where workers feel free to voice their opinions and ideas — and can expect action to be taken on their input.
Emergency Department clerks saved more than $88,000 in paper and copying costs by switching to laptop computers on wheels to gather member signatures instead of paper registration forms.
Georgia’s regional nephrology team cut the time dialysis patients spent on chest catheters by 13 percent.